A senior leadership role with true commercial and operational ownership and influence.

Shape inflight retail strategy and deliver innovation at scale across Asia Pacific.

Work with a high-performing, cross-functional team focused on customer outcomes.

MELBOURNE / GOLD COAST (Coolangatta)

We are seeking a General Manager, Inflight Retail to lead our retail partnership with Jetstar Airways across Asia Pacific. This is a full-time, permanent role and can be based in Melbourne or the Gold Coast (Coolangatta).

You’ll be accountable for the end-to-end commercial performance and delivery of dnata’s inflight retail program – leading strategy across product, pricing, merchandising, promotions and digital retail to drive revenue and margin. You’ll also ensure safe, compliant, high-quality delivery across dnata sites and third-party partners.

Success in this role is built on being a trusted commercial partner to Jetstar – delivering against contractual obligations while proactively identifying and realising value for both organisations.

In a nutshell your main responsibilities are:  

You’ll balance strategic planning with hands-on commercial leadership – working closely with Jetstar and dnata teams to optimise the offer, manage performance, and ensure reliable operational delivery across markets.

• Own the Jetstar inflight retail commercial agenda end-to-end (P&L, growth, margin and governance).
• Set the retail strategy and translate insight into a winning offer (range, pricing, merchandising, promotions and digital).
• Be the senior dnata partner to Jetstar – building trusted relationships, leading reviews, and managing risk and escalation.
• Ensure delivery excellence across dnata and third-party partners – SLAs, supplier performance, service recovery and quality.
• Lead the cross-functional account team and financial cadence (budget, forecast, reporting), driving continuous improvement.

What do you need to be successful in this role?

• Senior commercial leader with end-to-end P&L ownership in retail, aviation, hospitality or a complex service environment.
• Proven ability to drive growth and margin using customer insight, data and disciplined execution.
• Strong key account capability – governance, negotiation, contract management and stakeholder influence.
• Commercial and financial acumen (forecasting, reporting and decision support) with high personal accountability.
• Collaborative, decisive leader who can align cross-functional teams and partners in a safety, quality and compliance-driven environment.

What’s in it for you?

• Competitive salary
• 5 weeks annual leave
• Access to discounts across 700+ retailers

How to apply

Submit your resume and a short cover letter outlining your relevant experience and your approach to leading a strategic airline partnership. Applications will be assessed as they are received.

dnata is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.