Leading Hand Driver

Australian aviation is in the midst of the largest ramp up in history. Do you want to help us reconnect Australia with the world? Join our Darwin airport team as a Leading Hand Driver in a permanent full-time position.


So, what does a day in the life of a Customer Delivery Driver look like?

As a member of our airside team, you are the face of dnata catering out on the tarmac and are responsible for the very important task of supervising and correctly loading catering onto the aircraft. To do this, you need to load fully stocked aircraft trolleys onto our hi-lift trucks and drive a short distance to the aircraft.


Once airside, you will guide the vehicle for safe approach, load the carts onto the aircraft, and work with the airline cabin crew to make sure everything is correct. You will also remove any empty carts before heading back to our catering facility. This position will lead and ensure the delivery of service to all customers in line with operational schedules and safety requirements.


In a nutshell, your main responsibilities are:

  • Supervise and coordinate the team members in the Customer Delivery Department.
  • Ensuring that productivity and performance criteria are met in the designated area of responsibility, including completion of regular performance assessment reports.
  • Making recommendations on all aspects of the operation, identification of opportunities to improve performance and productivity.
  • Organizing and coordinating work within their area of responsibility.
  • Carrying out various administrative and reporting duties, including the operation of communication and computer aids.
  • Supervise the operation of catering trucks within a designated work area to ensure they reach and load-up the aircraft on schedule.
  • Lead by example and perform all the duties of a Driver.
  • Supervise, train and induct workers within a designated work area.
  • Provide leadership and demonstrate strong organizational and time management skills.
  • Conduct operational audits.
  • Maintains the company’s policy in relation to HALAL, HACCP, food safety and WHS in accordance with company policy.
  • Follows up on any discrepancies and ensures that flight is correct.

What do you need to be successful in securing this role?

  • Demonstrating leadership, decision making and organizational skills necessary to efficiently meet performance requirements in a changing work environment.
  • Good verbal and written communication skills.
  • Must hold and maintain possession of a valid ASIC card.
  • Must hold and maintain possession of a valid Australian state/territory MR or greater driver’s license as well as the authority to drive airside ADA.
  • Fork Lift license preferred yet not essential.
  • First Aid Certificate preferred.
  • WHS qualifications preferred.
  • Flexibility in regards to working around flight schedules is essential (7 day per week operation).
  • A satisfactory police record required.

What’s in it for you?

  • Be part of a close knit & dedicated team that is committed to safety.
  • Competitive pay rates and penalties.
  • Free onsite parking, meals, and uniforms.
  • Career development and progression, coupled with national relocation opportunities.
  • 5 weeks annual leave.
  • Discounts at hundreds of retailers, discounted health insurance and wellbeing resources including online exercise classes.

We provide you with training, certification, and support to set you up for success in your new role.


Your prospective employer:

Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management. Chosen by many of the world’s top airlines, we operate 15 catering facilities across 9 cities, employ over 4,000 people, produce over 64 million meals, and service over 246 thousand flights each year.


Want to know more about dnata catering and our global businesses? You can watch a short video here:


Does this role sound perfect for you? If so, we want to hear from you!

Click the link below and upload your resume to start on the journey of joining the dnata catering family as a Leading Hand Driver. 


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