Manager, Information Technology Solutions

Are you highly experienced in Information Technology and looking to grow your experience within the airline catering industry? Does your management and technology innovation mean you build excellent relationships with stakeholders at all levels?  


We have an exciting opportunity available for a Manager of Information Technology & Solutions to join our friendly and supportive team based at our headquarters in the beautiful Broadbeach on a full-time basis. 


What does a typical day look like?

You will be the central point of contact for delivery of IT solutions, projects, and services to the assigned business units in a timely and cost-effective manner. You will be leading the IT program and working in line with onednata Group’s overall IT strategy, keeping in mind future growth, technology, innovation opportunities, and using IT to improve integration in our business. This role manages the overall relationships with business stakeholders, establishing an effective and consistent IT customer experience through identifying business needs and leading improvements across all of IT.


What’s in it for you?

  • Be part of a close knit and dedicated team who are truly passionate about delivering excellent customer service.
  • Enjoy job variety and the chance to communicate with different people with the goal of excellent communication and efficient operations.
  • Be part of a business that is committed to giving back to our people and the communities in which we operate, through environmental, community and wellbeing initiatives.
  • Access to our employee benefits program which includes a wellbeing platform, discounted private health insurance and access to specials and discounts from over 700 retailers.
  • 5 weeks annual leave, flexible working arrangements.
  • Career advancement opportunities.


The successful candidate will be responsible for:

  • Establishing an appropriate and cost-effective localised IT delivery strategy to support the overall business strategy.
  • Ensure delivery of the IT work programme for business units.
  • Identify business performance focus areas to ensure the business is supported in creating and sustaining a competitive advantage, and IT becomes a proactive and innovative business enabler.
  • Constantly seek and suggest areas of improvement and innovation through more effective use of IT both locally and globally, ensuring value adding opportunities are presented to the business.
  • Direct delivery of infrastructure and systems across networks, server platforms, storage, backup, security, applications, disaster recovery systems and end-user device management whilst adhering to group standards and frameworks as required.
  • Ensure projects are approved and initiated, planned, and delivered within agreed cost and timescales, in accordance with global IT standards, dnata global PMO framework.
  • Ensure projects and work programs are initiated and risks controlled/managed.
  • Lead the completion of the business ERP system implementation.
  • Review current status, design a plan for implementation and deliver according to agreed timeframes.
  • Single point of accountability for all IT related matters to the assigned business units.
  • Develop and maintain effective working relationships with senior business managers through regular direct contact within the local IT department, the business, with Emirates Group, and other dnata businesses be they physical or virtual teams.
  • Role model dnata catering values: safety and security, performance driven, delighting customers, imagination, respect, and service excellence.
  • Have complete understanding of and adhere to dnata catering policies and procedures.
  • Carry out additional duties as may be reasonably requested by Senior Management.


What do you need to be successful in securing this role?

  • Demonstrated success in a similar role.
  • Educational qualifications in Information Technology, Computer Science / Engineering and related qualifications.
  • 10 years + management experience of which previous experience at a senior level in IT, ideally within a high volume or manufacturing environment.
  • Experience in leading delivery of business IT solutions in the travel & transportation industry is of advantage.
  • Major account experience gained in both multinational and multi-cultural environments would be an added benefit.
  • Knowledge in:
    •  Business/IS Strategy and planning
    • Technical strategy and planning
    • Service Delivery Management
    • Business Change management
    • Relationship Management
  • Critical Competencies
    • Business Awareness
    • Leadership
    • Organising for Results
    • Influence and Negotiation
    • Problem Solving and Decision Making
    • Strategic Thinking


Your employer:

Part of the Emirates Group, we are highly regarded within the global aviation and meal manufacturing industries.


It is our three Australian brands – dnata catering, snapfresh and marhaba – that enables us to deliver extensive service capabilities and ensures we maintain our reputation as Australasia’s most admired catering and retail partner, specialising in inflight catering, travel retail technology and airport lounge management.


Chosen by many of the world’s top airlines for our fresh, award-winning meals and outstanding service, we operate 15 catering facilities across 9 cities, employ over 2,000 people, produce over 64 million meals and service over 246 thousand flights each year.

We know that it is our people and our communities, that make us great. Which is why we put our people first and give back to the communities in which we operate. Over the past five years, we have supported Australian food rescue organisations to create more than 1.3 million meals for those in need and have raised over $420,000.00 for the Kids with Cancer Foundation, The Smith Family, and other Australian charities.



If this role and our business overview has made you excited for what your future could hold, we want to hear from you. Please apply using the link below and making sure to upload your resume or outline of your work history, along with short cover letter outlining your skills, experience and why you would like to join the dnata catering family.

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