Customer Delivery,  Leading Hand (Brisbane)

• Ready to take the next step in your leadership career?
• Join Australia’s leading inflight catering and retail partner and help deliver world‑class service to some of the world’s top airlines.
• At dnata catering & retail, the sky’s the limit.

The Opportunity

We’re looking for an experienced, confident, and highly organised Operations Leading Hand (Driver Shift Supervisor) to join our Brisbane Airport team on a full‑time basis.

This is a hands‑on leadership role responsible for coordinating a large team of Customer Delivery Drivers, ensuring safe, efficient, and on‑time delivery of catering services to our airline partners. If you thrive in a fast‑paced operational environment, enjoy leading people, and take pride in delivering exceptional service, this role will suit you well.

What You’ll Be Doing

As an Operations Leading Hand, you will play a key role in the smooth running of our airside operations. Your responsibilities include:

Leadership & Team Coordination

• Lead, support, and motivate a team of Customer Delivery Drivers.
• Allocate daily tasks and manage workflow to meet operational schedules.
• Conduct regular performance assessments and provide coaching where required.
• Assist with training, onboarding, and ongoing development of team members.

Operational Delivery

• Oversee the safe and timely movement of catering trucks to aircraft.
• Ensure accurate loading of inflight meals and equipment.
• Perform all duties of a Driver when required, leading by example.
• Monitor productivity and proactively address issues or delays.

Administration & Compliance

• Complete shift reports, rostering tasks, and operational documentation.
• Ensure all safety, security, and compliance requirements are met.
• Follow up on discrepancies and ensure correct meal loading.

What You’ll Bring

We’re seeking someone who brings both operational experience and strong leadership capability. To be successful, you will have:

• A clean HR driver’s licence (essential).
• Previous experience in a supervisory or team‑leading role within transport, logistics, aviation, or similar fast‑paced environments.
• Strong decision‑making, organisational, and communication skills.
• The ability to perform manual handling tasks and work safely at all times.
• Flexibility to work around flight schedules.
• Eligibility to obtain a clear National Police Check.
• A hands‑on leadership style and the ability to set the standard for your team.
• Availability to work 38 hours per week in a full‑time rotating roster environment.

What’s In It for You

• A supportive, close‑knit team committed to safety and service excellence.
• Competitive pay rates and penalty allowances.
• Free onsite parking, meals, and uniforms.
• Five weeks annual leave.
• An extra 1% super contribution above the Superannuation Guarantee
• Career development, national mobility opportunities and pathways into broader roles.
• Access to employee benefits including retail discounts, wellbeing resources, discounted health insurance, and novated leasing.

About Us

dnata catering & retail is Australia’s largest inflight catering and retail partner, operating 16 facilities across 12 cities and producing over 64 million meals annually. As part of dnata -   a global leader in air services and a member of the Emirates Group - we support more than 250,000 flights each year.

Learn more about our business at our careers site: https://dnatacateringcareers.com.au/

Watch our story: https://www.youtube.com/watch?v=Xqf4mvwm3E0

Ready to Lead?

If you’re an experienced operator with strong leadership skills and a passion for delivering exceptional service, we’d love to hear from you.

Apply now and start your journey with dnata catering:

http://dnatacatering.expr3ss.com/home