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Join the worlds largest air services provider and premier inflight catering partner.

Global Brand. Market Leader.

At dnata catering & retail, the sky's truly the limit!

AVIATION SUPPORT BUSINESS OF THE YEAR 2024
AUSTRALASIA'S AIRLINE CATERER OF THE YEAR 2025

12 months Fixed Term Contract
Brisbane, Melbourne or Sydney

We are seeking a dedicated and innovative individual who is passionate about Standards and Training, to join our Jetstar Retail team and lead our national strategy. This fixed term position can be based either in Brisbane, Melbourne or Sydney.

dnata catering & retail is contracted as Retail Management Partner (RMP) to supply and oversee the management of Inflight Retail and associated services, to Jetstar (JQ) Group Airlines including Jetstar Airways in Australia, Jetstar Asia and Jetstar Japan.

More about this Role

The Standards & Training Specialist is responsible for defining, maintaining and assuring the standards by which our operational Jetstar staff are trained and supported to perform their roles effectively and safely. The role sets the framework for operational training and competency assessment, ensuring our ways of working are clearly documented, and oversees that these standards are applied consistently across the business.

What does a typical day look like?

Reporting to our Manager, Supply and Operations, Jetstar you will be responsible for ensuring our ways of working are documented, implemented, trained and reviewed so that our staff have the skills to perform their work efficiently and safely. 

Alongside the National Corporate Standards and Training team, you will work to improve the way we perform training, competency assessment and records management, set to both company and Global standards; and work to ensure we meet completion and compliance deadlines.

What are your responsibilities?

• Manage the dnata catering & retail national Standards and Training program for Jetstar and all Jetstar retail staff.
• Manage all compliance and documentation for Training across the Jetstar business
• Core areas of focus include but are not limited to; Standards & Documentation; Training Design & Delivery; Business Support & Guidance; Quality Assurance & Reporting; Systems Support; and Building Career Pathways & Development.
• Maintain Training Platforms with accurate documentation of all training
• Coordinate national training and facilitation calendar for Jetstar 
• Design new Standard Operating Procedures (SOPs) and Work Orders (WOs) by which all frontline operations staff perform their roles 
• Set standards of operational training for all frontline roles and develop competency assessment tools
• Determine training delivery methods and assessment record management tools
• Collaborate with our HSE, Food Safety, WFP and P&C teams on meeting compliance goals and focusing on continuous improvement. 
• Monitor and evaluate training effectiveness and maintain training compliance
• Ensure regular review and optimisation of current training systems
• Regular communication training updates and reporting to key stakeholders 
• Work on any assigned projects from the Manager, Supply and Operations, Jetstar

What do you need to be successful in securing this role?

• Demonstrated success in a similar role (multi-city or national ideal)
• Relevant tertiary qualifications in HR, Training, Course Writing and Course Content 
• Well-developed report writing and presentation skills to C-Level
• Demonstrated skills and achievements in project management
• Experience in working with and influencing a diverse group of stakeholders
• Display business and industry acumen
• Competent in documentation and records management using MS Office Suite
• Strong communication (written and verbal) and influencing skills

What’s in it for you?

• Competitive Salary paid weekly.
• Flexible working arrangements with domestic travel opportunities
• 5 weeks Annual Leave per 12 months service
• Tailored Novated Lease program
• Monthly cultural celebrations, parking allowance
• Access to our Employee Benefits program which includes a Wellbeing platform, discounted private health insurance and access to specials and discounts from over 700 big brand retailers (such as Woolworths, Caltex, JB-HiFi and many more).

About Us:

We are Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, and food manufacturing, our group of diverse brands enables us to deliver extensive service capabilities.

Chosen by many of the world’s top airlines, we operate 16 facilities across 12 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.

Parent company dnata – part of the Emirates Group – is one of the world’s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.

Want to know more about dnata catering and our global businesses? Visits our Australian careers website https://dnatacateringcareers.com.au/  and watch a short video here:

https://www.youtube.com/watch?v=Xqf4mvwm3E0

Does this role sound perfect for you? If so, we want to hear from you!

Click the link below and upload your resume and cover letter to start on the journey of joining the dnata catering & retail family.

http://dnatacatering.expr3ss.com/home