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AVIATION SUPPORT BUSINESS OF THE YEAR 2025
AUSTRALASIA's AIRLINE CATERER OF THE YEAR 2025

We are seeking a hands-on leader with experience in a similar role to join our Airport Team in Sydney as a Customer Delivery Supervisor on a permanent full-time basis.

More about this role:

Reporting to the Customer Delivery Manager, this role is responsible for supervising all aspects of the dnata catering & retail customer delivery strategy, and all operations from the catering centre to the aircraft. You will assist in the optimisation and integration of an end-to-end catering delivery service.

Want to see this role in action? Watch this short 60 second video: https://vimeo.com/1141321399/35955872f0?share=copy&fl=sv&fe=ci

In a nutshell, your main responsibilities are:

• Support the Customer Delivery Manager with running the department 
• Manage operational shifts from day to day, and in the absence of the Manager
• Supervise Drivers team, ensuring best performance and standards of delivery
• Coordinate day to day activities associated with labour activities and aircraft movements, to achieve accurate operational KPI's
• Driving collaboration through systems and processes with internal and external customers to avert delays and ensuring service level agreements are met
• Undertake all possible actions to prevent delays and ensure compliance. Investigate delays to root cause level and implement corrective actions / make recommendations
• Support the Leading Hands and/or Allocators in managing daily operational variances and assist with the decision making in operational matters
• Support the management of team performance and provide effective development and coaching to ensure optimum levels of team and individual performance
• Ensure staff compliance with relevant regulatory compliance such as Airside Driving Regulations, Food Safety, AQIS Customs regulations, etc.

What do you need to be successful in the role?

• Proven leadership experience in a similar environment
• Experience with customer service, inventory control, and management systems
• Displays business and industry acumen understanding
• Previous success achieving KPI targets and adherence to security, safety, health, and environmental requirements.
• Ability to build constructive and effective working relationships in formal and informal networks with internal and external stakeholders
• Ability to energize and align team members to a shared vision, inspiring a climate of high performance
• Demonstrated ability to make decisions and act on initiative
• Proven adaptability to changing environments
• Holder of a clean HR or MR License with at least 3 years driving record
• As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check

What is in it for you?

• Competitive Salary.
• 5 weeks Annual Leave.
• Free onsite parking available, daily staff meals and staff uniforms provided.
• Be part of a close knit and dedicated team that are committed to excellence.
• Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.

Your prospective employer:

Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner. Chosen by many of the world’s top airlines for our award-winning meals and outstanding service, we operate 16 catering facilities across 12 cities, employ over 4,000 people, produce over 64 million meals, and service over 252 thousand flights each year.

Want to know more about dnata catering & retail? Visit our Australian careers website https://dnatacateringcareers.com.au/

Does this role sound perfect for you? If so, we want to hear from you!

To start the journey of joining our corporate team, click the link below and upload your resume, a cover letter that outlines your suitability for the role.

http://dnatacatering.expr3ss.com/home