Drive operational excellence and performance across dnata Catering’s national units.

Partner with senior leaders to improve service delivery and customer outcomes.

Lead operational improvement initiatives in a global aviation services organisation.

AVIATION SUPPORT BUSINESS OF THE YEAR 2025
AUSTRALASIA's AIRLINE CATERER OF THE YEAR 2025

Join our team – choose your location: Sydney, Melbourne, Brisbane, or Perth!

About dnata Catering and Retail

dnata Catering is a global leader in airline catering, delivering safe, high-quality and reliable services across a national network of facilities. Our success is built on strong local leadership, disciplined operations and a continuous improvement mindset.

About the role

The Manager, Operations Performance is a corporate support and improvement role operating across the dnata Catering network. The role sits within a small, specialist advisory team focused on uplifting operational performance, capability and consistency across all facilities.

This role works across any dnata Catering facility, partnering with General Managers and site leadership teams to deliver targeted, time-bound improvement initiatives, strengthen performance management disciplines and embed best-practice ways of working.

The Manager, Operations Performance exists to enable, support and accelerate improvement, not to replace local leadership or assume line responsibility.

Key responsibilities

• Support and contribute to the delivery of network-wide operational improvement initiatives aligned to business priorities, working in partnership with local leadership and in line with national direction and frameworks.
• Partner with General Managers to diagnose performance gaps and co-design practical improvement solutions
• Develop, standardise and embed consistent performance frameworks, tools and operating disciplines across facilities
• Analyse operational data and translate insights into clear, actionable improvement plans
• Coach and support site leadership teams to build continuous improvement capability
• Support change implementation and sustainability through structured governance and follow-up
• Capture and share best practice and lessons learned to drive consistency and scalability across the network

About you

You are a commercially and operationally astute leader with a strong track record in driving performance improvement in complex operational environments. You are comfortable influencing without authority and partnering with senior operational leaders to deliver sustainable change.

You bring:

• Proven experience leading operational improvement or transformation initiatives
• Strong analytical capability with the ability to convert data into practical actions
• Excellent stakeholder engagement and coaching skills
• A structured, disciplined approach to improvement and change
• The flexibility to work across multiple sites as required

What’s in it for you?

• The opportunity to lead operational excellence and drive performance at dnata Catering.
• Competitive remuneration plus five weeks’ Annual Leave
• Benefits such as breakfast club, subsidised parking within 100m of our office, 24/7 EAP, novated leasing and retail discounts.
• A supportive, inclusive workplace that values wellbeing, collaboration and high performance.

Your prospective employer:

Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner. Chosen by many of the world’s top airlines for our award-winning meals and outstanding service, we operate 16 catering facilities across 12 cities, employ over 4,000 people, produce over 64 million meals, and service over 252 thousand flights each year.

Does this role sound perfect for you? If so, we want to hear from you!

To start the journey of joining our corporate team, click the link below and upload your resume, and cover letter that outlines your suitability for the role.

http://dnatacatering.expr3ss.com/home